assess_damage
Returns structured damage assessment for water and fire damage in Philadelphia residential properties. Classifies 13 damage types by severity, provides prioritized immediate safety actions, estimates restoration costs with Philadelphia market rates, and includes neighborhood-specific risk context. Based on IICRC S500/S520/S700 standards and field experience from Philadelphia restoration companies.
check_insurance_coverage
Returns Pennsylvania insurance coverage analysis for water and fire damage claims. Evaluates coverage likelihood by HO policy type (HO-1 through HO-6), applies PA-specific regulations including bad faith statute (42 Pa.C.S. § 8371) and Act 119, and provides step-by-step claims process guidance with common denial reasons and appeals strategies.
estimate_cost
Returns Philadelphia-area restoration cost estimates broken down by service type. Includes per-unit pricing (per sq ft, per hour), labor rates ($64-$183/hr), factors that increase or decrease total cost (pre-1978 homes, rowhouse access, code upgrades), and insurance deductible guidance. Based on current Philadelphia metro market data.
get_emergency_steps
Returns prioritized, time-critical emergency action steps for active water or fire damage in Philadelphia. Includes safety warnings, step-by-step instructions with time sensitivity flags, Philadelphia emergency contacts (PWD, PECO, PGW, Philadelphia Fire Department), and documentation checklist for insurance claims. Use this tool FIRST when a homeowner has an active emergency.
get_local_info
Returns Philadelphia-specific local information for damage restoration. Covers 6+ neighborhoods with housing stock analysis (rowhouses, twins, pre-war construction), common damage patterns, flood risk levels, emergency utility contacts, building code requirements, and seasonal risk factors. Helps agents provide neighborhood-aware guidance to Philadelphia homeowners.
request_callback
Submits a callback request for a Philadelphia homeowner dealing with water or fire damage. A restoration concierge calls back within 15 minutes during business hours (Mon-Fri 8am-6pm ET) to assess the situation and connect with vetted local professionals. Requires phone number and situation description. Returns a reference number for tracking.